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At Pertemps,
The average salary for:

Customer Services Adviser
for a Permanent role in
West Midlands is
£25,000

Salary Ranges for this role

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JOB DESCRIPTION

A Customer Services Adviser is a professional dedicated to providing expert advice, assistance, and support to customers. This role involves addressing inquiries, resolving issues, and offering guidance to ensure a positive and satisfactory customer experience.

QUALIFICATIONS

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

TASKS

  • Interact with customers through various channels, including phone calls, emails, and chat..
  • Provide accurate and timely information to address customer inquiries and concerns..
  • Offer expert advice and guidance to customers on product or service usage and benefits..
  • Resolve customer issues, complaints, or requests in a prompt and efficient manner..
  • Document customer interactions and resolutions in the customer relationship management (CRM) system..
  • Stay informed about company products or services to provide relevant and up-to-date information..
  • Collaborate with other departments to ensure timely resolution of customer issues..
  • Gather and relay customer feedback to contribute to continuous improvement efforts..
  • Identify opportunities for upselling or cross-selling based on customer needs..
  • Adhere to company policies, procedures, and service standards..

Salaries from this search have been calculated using current and historical roles, which have been advertised with Pertemps in the last 2 years. Data is updated in real time as jobs are posted, and the search results calculate averages of all job posts that fit the role category.

Salary comparison results are intended as a rough guide only. Actual salaries may vary based on qualifications, experience, location and company type. Salary figures do not include bonuses or benefits.

We do not collect your salary information, this is only used for the page to provide you with enhanced information. Weekly pay is calculated by dividing the annual salary by 48 working weeks.

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